Servicing Your Account
A Partnership with a Distinct Advantage
Providing fast delivery is just a small part of what we do. With Staples Advantage®, you also get a level of customized support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering the best service and savings possible.
Proactive Account Management
It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your program and service needs, streamlining the process for simpler, faster results. Your Account Manager will also provide consultative support to help you maximize savings and ensure that your program is always meeting your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number one reason they choose to do business with Staples.
Our Account Managers:
- Are not responsible for new customer acquisition, enabling them to be 100% focused on improving existing customer programs
- Have an average tenure of many years with Staples
- Receive extensive training on customer service, product information and problem resolution
- Are dedicated to creating the most cost-effective program for our customers and proactively recommend additional cost saving opportunities
- Work with you to grow compliance to the program, so you can achieve the most savings
“One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to provide resolution on first contact.